According to the survey, overall compensation increased in 2004-2005 by an average 3 percent. This trend contrasts with the organization’s 2003-2004 survey, which showed some pruning of middle-management positions following a period of slow industry sales. Virtually every group of positions was affected in 2004 except Software Engineering, and the largest reductions showed in the Field Sales and Service category. This year that trend was reversed. All categories except Software Engineering showed an increase in incumbents. The most substantial increases in staffing came in Field Service, where there was a 33 percent increase in employees accompanied by a 6 percent average increase in the weighted base rates for these service positions. In addition, the number of Customer Service Manager positions increased by 50 percent, with average weighted base rates increasing by 19 percent.