Brooks Instrument has expanded its authorized service partner program with more locations so customers can access mass flow controller (MFC) calibration and repair services closer to their places of business. The company has added authorized service and support partners in the Raleigh, North Carolina, area and in Toronto and Montreal, Canada. Customers who own Brooks Instrument MFCs in these markets can now have their out-of-warranty components serviced and repaired locally with authorized partners using new Brooks Instrument parts. These services include verification of thermal mass flowmeters and controllers, ISO/IEC 17025 certified calibration, cleaning and reconditioning, repair and rebuilding. Because MFCs are typically a critical component in gas management subsystems, Brooks Instrument recommends having these instruments certified annually by an authorized repair center that can provide calibration or repairs using proper metrology equipment, MFC software and service methods.
“We are excited to expand our service and repair partner programs in the U.S. and Canada,” said Stephanie Vinger, manager of Brooks Instrument’s service and repair business. “When customers need calibration or repair work, we want to serve them as quickly as possible to keep their equipment and processes up and running. Adding these locations makes it easier for customers to get faster turnaround time, while also guaranteeing quality so their Brooks Instrument mass flow controllers and meters can be used for as long as possible.”
